What do you need to do when your Australia ETA is not approved

Malaysians travelling to Australia requires an Electronic Travel Authority (ETA). The ETA can be applied online or through a travel agent. It should be done as early as possible so there is sufficient time and does not impact your travel plans. There are times when the Australia ETA is not approved and requires additional documentation.

What happens if your ETA application is not approved?

You must email the Australia Department of Home Affairs. Please do not approach or call the Australia High Commission in person as all applications must be received by email.

What must the email include?

An ETA application by email must include the following:

  1. A completed ETA Additional Information Request Form (download here)
  2. Copy of passport biodata page (page with passport holder’s details & photo) and passport observation page
  3. Information to show you genuinely intend to visit Australia temporarily

    i. Information about your intended stay & activities in Australia. Include evidence of any arrangements such as paid accommodation bookings and airfares.

    ii. List of your family members (including full names and dates of birth). Please indicate which of these family members are travelling with you.

    iii. A list of other travel companions (including full names and dates of birth).

    iv. A list of family, friends, and contacts in Australia (including full names and dates of birth). Please indicate if they are Australia citizens or permanent residents. If not, please indicate their visa status and reason of their stay in Australia.

    v. Bank statements showing at least the previous three months’ salary payments

    vi. Evidence of your employment / commitments that demonstrate your intention to return. This could be:

    a. An employer statement indicating your annual salary and approved leave

    b. For self-employed, business registration documents & financial records (such as bank statements and tax statements)

    c. Other evidence of incentives to return such as ongoing education or other commitments in your home country.

Where to email the documents?

Email the required information to etakl@dfat.gov.au. Do not send multiple emails as this will delay your application.

  • Emails should not exceed 5MB
  • Send one email per application
  • Quote your passport number in the subject line of your email

Processing time for ETA applications is approx. 2 weeks.

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