Club Med Safe Together Commitment and Peace of Mind Policy

Club Med has developed the “Safe Together” hygiene and safety protocols that will be implemented in all resorts when they reopen, including Cherating.

The guest assurance program developed by Ecolab will ensure health and cleanliness guidelines as well as recommendations from worldwide health authorities and local regulations are met in the “new normal”.

Since 1950, Club Med has specialized in developing low-density resorts that integrates with the surrounding environments with plenty of areas to practice social distancing. Guests will feel at ease as they get outdoors and enjoy a relaxing holiday experience through Club Med’s trademark included amenities, from activities to childcare and extensive dining options. Club Med will be making changes to ensure guests and employees remain safe. The “Club Med spirit,” a pillar of the brand’s philosophy since its inception, will be as present as ever.

Club Med Cherating will welcome guests back to their favourite all-inclusive jungle paradise from 28 July 2020. The new Peace of Mind policy will provide waiver of change fees and flexible cancelation to guests booking a Club Med holiday before 31 October 2020 for stays up to June 2021.

Club Med Safe Together

Club Med Safe Together Protocols

General Hygiene Measures

  • Resort capacity operating at a maximum of 65%
  • Plexiglass protection on all service counters, including concierge and check-in
  • Digital & in-app services such as “Easy Check-In”, Spa booking and in-room service requests
  • Staff wearing protective face coverings, while inside, preparing food, or cleaning
  • Staff’s temperatures taken at the beginning of each work shift
  • Guest’s temperature checks upon check-in and periodically during stay
  • Increased frequency of deep cleaning for all high-touch-point public areas
  • Hand sanitizer will be located throughout the resort
  • Doctor/nurse available 24/7

Guest Rooms

  • After check-out, guest rooms will be thoroughly cleaned with added emphasis on frequently touch.
  • Air condition will run on fresh air mode for constant air flow.
  • Contactless payments and room access will be made available where possible.
  • Special equipment such as UV lights and ATP testers to enhance room cleanliness and disinfection.


  • Increased opening hours for all dining locations, allowing for a lower occupancy.
  • Dine safe with temperature checks, safe distancing measures and more outdoor seating at dining areas.
  • Pre-plated, individual portioned dishes and staff service will replace self-service counters to reduce contact.
  • Dining tables and baby highchairs will be sanitised after each use.
  • Enhanced hygiene measure for food and beverage handling, certified by local food authority bodies.

Kids Clubs

  • Temperature check of each child twice a day.
  • Hand washing for all children organized every hour.
  • Focus on outdoor activities.
  • Continued deep sanitization and disinfection of all equipment, toys and high touch-point areas after each use.

Activities & Experience

  • Safe distancing measures will be in place during activities such as yoga and Zumba, and across activity facilities such as between deck chairs, dining tables, conference rooms, private cocktail receptions and gala dinners.
  • Group activities will have a reduced maximum capacity.
  • Cardio equipment will be sanitised hourly. Fitness mats, games and circus equipment and spa will be sanitised after each use.
  • Evening entertainment programming will be made of smaller-scale events & leveraging Club Med’s prime outdoor spaces:
    – Live concerts or DJ sets
    – Acoustic music on the beach at sunset
    – Acrobatic shows above the pool
    – Family movie nights under stars

The availability of activities and facilities are subject to change based on health authorities and local regulations standard operating procedures which may change from time to time.

The Club Med Cocoon. Adapting to the new normal with agility and low-density resorts suited for safe distancing with self-sufficient resort facilities that allow guests to stay within the ‘Club Med Cocoon’, a safe haven for families looking to jump back to happiness
Self-sufficient resort facilities allow guests to stay within the ‘Club Med Cocoon’, a safe haven for families looking to jump back to happiness.

“Peace of Mind”, Flexible Booking Policy

To ensure guest have complete flexibility, Club Med has launched a Peace of Mind policy. For new bookings made until 31 August 2020, guests enjoy the following:

  • One-time change fee waiver up to 7 days before check-in.
  • RM500 deposit per person at time of booking. Balance payment 45 days before check-in.
  • Penalty RM500 per person for cancellations 30 days before check-in.
Club Med Cherating

“Back To Happiness” at Club Med Cherating

Families and couples looking for a worry-free all-inclusive beach getaway will find relaxation, freedom, and reconnection at Club Med Cherating, reopening on 28 July 2020.

Located in Cherating Beach, Pahang, the resort is conveniently situated just 3 hours from Kuala Lumpur, and a short drive from Kuantan.

For some R&R, parents can relax at the adults-only zen pool, enjoy unlimited food and beverages, and relax with private spa treatments, while kids enjoy time at the children’s club (available for all ages under 17 years) with unlimited day-long land and water sport activities.

Travel Fair Exclusive

2 Nights from RM800 per adult

Superior Garden Side
Per Adult Per Night

Travel Period Sun – Thu Fri & Sat
18 September 2020 – 30 October 2020 RM490 RM580
31 October 2020 – 30 April 2020 RM400 RM475

Terms and Conditions

  • Booking period: 18 September 2020 – 30 September 2020
  • Travel period: 18 September 2020 – 30 April 2021
  • Minimum stay: 2 nights. Maximum 7 nights.
  • Limited rooms available. Structural promotion will apply once quota is filled.
  • Blackout dates: 19 Dec – 18 Jan, 06 Feb – 27 Feb, 26 Mar – 03 Apr, 29-30 Apr

Visit our Club Med Cherating dedicated page for enquiries or bookings.

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