Club Med Cherating Questions

Club Med Cherating is a popular all-inclusive resort in Malaysia. Located in the jungle and beachfront, is the perfect place to get away from city life and back to nature.

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Answers to Club Med Cherating Questions

Club Med Cherating Frequently Asked Questions
Cherating Beach

Getting To Club Med Cherating

How do I get from Kuala Lumpur to Club Med Cherating?

By Bus

There are no direct buses from Kuala Lumpur to Cherating Beach. Purchase an express bus ticket from Terminal Bersepadu Selatan (TBS) to Hentian Bas Ekspress Kemaman. From the terminal, take a taxi or e-hailing ride to Cherating, which is about 15 minutes away.

By Car

Most guests from Kuala Lumpur prefer to drive to Club Med Cherating. The journey takes 3 hours from Kuala Lumpur. Click here to get the Waze location.

Is there any car park?

Yes, there are open air car parks within the grounds of Club Med Cherating. Do note, in case it rains, your vehicle will be covered with leaves, flowers and small twigs.

Where is the nearest airport?

The nearest airport is Kuantan. From airport it takes approx. 55 minutes by road to arrive at the resort. Club Med offers the option of seat in coach airport transfer between the airport and resort charged per person.

Check-in & Check Out

What is the check-in and check-out time?

Check in at Club Med Cherating is after 3pm. On the day of your departure, guests are required to vacate the room by 10am. Departure from the resort is after lunch. Breakfast and lunch are included on the day of departure.

Can I check-in earlier?

Early check-in is subject to additional charges and acceptance by the resort. The early arrival fee is to cover meals, drinks, and activities at the resort which the guest can enjoy once checked-in.

Can we walk around Club Med Cherating if we arrive early, but not early check-in? Is there any surcharge?

Club Med is unlike other resorts where visitors’ can walk-in to have a look. Once guests arrive at Club Med, they are required to register and check-in before they can move enjoy the facilities. Early arrival at the resort is subject to extra fee.

Weather At Cherating

Is Club Med Cherating closed during raining or monsoon season?

The resort is open all year round. During raining or monsoon season, the resorts remains open but outdoor activities will be temporary suspended. Club Med will organize indoor activities to keep guests entertained.

When is the best time to visit?

The best time is June to August. The weather is good and turtle laying eggs season. This period is also summer holidays in Europe; therefore, room prices are higher as compared to low season.

Club Med Membership

Do I need to be a member? What are the fees?

Club Med membership is complimentary. You will be automatically enrolled to earn points and status for discounts and benefits in the resort.

I would like to know about the day pass. What’s included?

The Club Med day pass allows you access to meals, drinks, and activities in the resort. You enjoy the activities and facilities like a guest staying in the resort except you do not have a room to stay. Acceptance of the day pass is subject to resort occupancy.

Club Med Price

How much do I need to pay to stay in Club Med Cherating?

Club Med price is based on per person and differs by travel date. Price for weekdays is lower, whereas weekends and public holidays are higher, within minimum 2 nights required. During festival holidays like Christmas and Chinese New Year, a higher number of minimum nights are required.

When should I book Club Med Cherating?

Club Med should be booked as early as possible to enjoy the best discounts. You need to only pay deposit of RM500 per person to lock in the current price. Balance payment needs to be paid 60 days before check-in. Should the price become lower before you make the balance payment, just request Leisure Holidays to do a price match and we will reprice your booking.

I have 2 adults and 2 children. Can everyone stay in one room to save cost?

Club Med charges per person and not per room. The cost remains the same if you choose to have everyone stay in one room. Based on 2 adults and 2 children, Club Med will allocate 2 rooms. For additional comfort, you can upgrade to a connecting room at a small cost.

Is there any senior citizen discount?

No, there is no seniors discount for Club Med. Only discounts for teenager below 18 and child from 4 to 11 years.

Will there be additional discount if I have more people?

Club Med prices are based on 9 rooms or lesser per booking. Should there be more people, the price may increase as there might not be sufficient rooms. For companies that are booking incentives, group price will apply. Group prices are higher than individual prices with benefits of rooming being in the same block or area and dining in the restaurant.

What’s included in the “all-inclusive package”?

Club Med all-inclusive package includes:

  • Accommodation
  • Full board meals (breakfast, lunch, late lunch, dinner, late dinner)
  • Snacks
  • Free flow drinks including alcohol
  • Sports & leisure activities (flying trapeze, rock climbing, archery, sailing, kayaking, standup paddle, rock climbing, jungle walk, zumba, yoga…etc)
  • Day & night entertainment (live band, theatre shows, movie under the stars…etc)
  • Childcare (Club Med GO will take care of your children from morning until evening)
  • Wireless internet
  • Travel insurance within resort

Pets

Can I bring my pet?

Sorry, pets are not permitted in the resort

Club Med Meals

Is food served in Club Med Cherating restaurants halal?

The food served in the restaurants is halal. However, the restaurants do not have a halal certificate as alcohol (beer and wine) is served.

Are meals in the restaurants included in the all-inclusive package?

Yes, all meals at restaurants are included.

  • The Mutiara – buffet breakfast, late breakfast, lunch and dinner.
  • Rembulan – late lunch and ala carte dinner.
  • Enak Noodle Bar – late lunch and late dinner

Dinner at the Rembulan requires reservations due to limited seating and ala carte meals are served. Additional fee applies if you would like to upgrade your ala carte meal (example: Lobster meal)

Are dinner reservations for Rembulan required? If we don’t like the food can we still opt to Mutiara restaurant?

Yes, dinner reservations are required for Rembulan restaurant. Reservations to be made in the morning at the entrance of Mutiara restaurant, for dining at night. If you do not like the food at Rembulan, you can continue your dinner at Mutiara restaurant, subject to the opening hours.

Are there meal options for vegetarians or special diets?

For guest with specific dietary requirement, please speak to the head chef at the restaurant and they will do their best to prepare a meal for you.

What meals are available for baby?

Club Med has a Baby Corner located at the entrance of Mutiara Restaurant. The section included bottles of baby food, blender, bottle-warmer and microwave.

Drinks

What drinks are included?

Club Med includes an extensive range of drinks including water, juices, soft drinks, tea, coffee, wine (red, white and rose), cocktail, mocktails and spirits.

Are drinks free flow?

Yes, all drinks including alcohol are free flow and included in your Club Med all-inclusive package. Guests are reminded to drink responsibly.

Dress Code

Is there any dress code for the restaurant?

There is no dress code in the restaurant. However wet clothes may not be permitted for safety and guests comfort.

Where can I find the night dress theme?

The nightly dress theme is found in the Club Med app. Announcement will also be made at the theater before the showtime for the following night’s theme. The theme dress code is not compulsory but nice and fun to follow.

Club Med Rooms

What are the room types available?

Club Med Cherating has three room types – Superior Garden Side, Superior Sea Side and Suite.

Is there a bathtub on the room?

There is no bathtub in superior room. Only suite room has a bathtub.

Does the toilet in the room have hand bidet?

No, there is no hand bidet in the toilet.

What television channels are available?

The television has local channels and international movie channel.

Is baby cot available?

When making your reservations, include your baby’s details and Club Med will prepare the Baby Welcome which includes a baby cot, baby bath, changing table and stroller.

Facilities In the Resort

Is there a gym in the resort?

Yes, there is a gym with cardio machines and weights.

Do I need to bring my sports equipment?

Sports equipment are available in the resort. You may bring your own if you wish. Please ensure you bring your own socks and sports shoes.

Is there a business centre? I need to work and requires an internet connection.

There is no business centre in Club Med Cherating. The wireless internet connection is sufficient for normal surfing and checking social media but may not be sufficient for streaming or calls over the internet.

Is snorkeling or diving available?

There is no snorkeling facilities or dive centre in the resort.

Is laundry service available?

Self-service laundry machines are available in the resort. You will need to purchase the coin from reception or boutique.

Spa

Is there a spa and is it inclusive with the stay?

Yes, there is a spa operated by Mandara. As this service is operated by a third-party, it is not included in the all-inclusive package.

Can I prebook the spa? Or should I book when I am at the resort?

Selected spa packages are available for pre-booking. This will guarantee you a space at spa when you are in the resort. If you wish to book at the resort, space will be subject to availability which sometimes can be full.

Club Med Kids Club

What activities available for toddler around 2.5 – 3 yrs old?

Petit Club Med for 2-3 years old is an optional service and not included in your all-inclusive package. Parents can prebook this service or walk-in (subject to availability). Club Med GOs will look after your child from morning till evening with various activities including sports, crafts, expression, and games.

Can my children join the kids club? How much do I have to pay?

Kids Club is complimentary for children age 4 to 11 and teenagers 12 to 17 years. Just bring them for registration and Club Med GOs will organize activities and lessons for them from morning until evening including sailing, rock climbing, tennis, rehearsal for night show…etc.

COVID-19

Is Club Med Cherating open?

Club Med Cherating was closed from 23 March 2020 until 27 July 2020 due to the COVID-19 pandemic. The resort reopened on 28 July 2020 with new safety and hygiene measures. The resort was closed again from 13 October 2020 with the announcement of Conditional Movement Control Order (CMCO). It is scheduled to reopen on 10 December 2020.

What happens if there is CMCO during my travel period?

You can change your travel date without penalty. Club Med will auto cancel your booking and hold your payment as future credit. The credit is valid for booking at any Club Med resort worldwide until December 2021.

What is Club Med Peace of Mind Policy?

Club Med Peace of Mind policy provides guests with additional flexibility to payment, change and cancellation policy due to COVID-19 pandemic.

DescriptionNormal PolicyPeace of Mind Policy
PaymentDeposit RM500 per person
Balance payment 60 days before check-in
Deposit RM500 per person
Balance payment 45 days before check-in
Voluntary Date Change
(>7 days before check-in)
RM200 per person + any price differenceOne-time free date change + any price difference
Voluntary Cancellation
(>30 days before check-in)
70% cost of stay RM500 per person

Making Reservations

Why should I book Club Med with Leisure Holidays?

Leisure Holidays offers numerous benefits including 12 months 0% easy payments, exclusive credit card deals like Citibank, payment by e-wallet and gifts with purchase. Our consultants can provide you with unbiased feedback on the resort. We are also there to assist you every step of the way. Our reservations call center is open from 10am to midnight daily. Yes, even on public holidays!

How do we contact Leisure Holidays for bookings?

We offer a write range of ways to contact us

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