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Airlines Offering Full Refunds Or Free Change Due to Coronavirus Outbreak (Update 18 Mar)

With the coronavirus (COVID-19) outbreak, airlines have issued an exemption policy to support the prevention and control of the epidemic. We will continue to update this page as and when we get updates from airlines.

AirAsia

  • China, Macau, Hong Kong, Japan, Korea and Taiwan – tickets issued prior to 08 Mar for travel prior to 30 Apr 2020. One-time flight change to new travel date on the same route within 90 calendar days from the original flight time without additional cost, subject to seat availability

Air Canada

  • Seoul – One free change for tickets issued before 24 Feb 2020 for travel until 11 Mar 2020. New travel date must be before 15 Jun 2020

Air China / Shenzhen Airlines

  • All Routes – Full refund for tickets issued before 24 Jan 2020.

Air France / KLM

  • All routes – waive change fee for tickets issued until 31 March for travel 03 March until 31 May 2020. Fare difference to be paid.

Air New Zealand

  • All international routes – waive change fee for ticket issued from 05 March to 31 March 2020. Fare difference to be paid.

American Airlines

  • Hong Kong – Full refund for tickets issued before 28 Jan 2020 for travel until 31 Mar 2020.
  • Seoul – Full refund for ticket issued before 24 Feb 2020 for travel 24 Feb – 24 Apr 2020.

British Airways

  • All Routes – Change fee waived for tickets issued 03 to 31 March 2020. New travel dates must be within 12 months from the date of the first flight in the original booking.

Cathay Pacific / Cathay Dragon

  • Travel to, from or via Hong Kong – Change fee waived for tickets issued before 04 Feb 2020 for travel 04 Feb – 31 May 2020
  • [Update 18 Mar] waive rebooking, rerouting and refund charge for all tickets issued worldwide for tickets issued on/before 17 Mar 2020 for Worldwide travel 17 Mar – 31 May 2020. Revised travel date must be on/before 10 Dec 2020, subject to flight availability.

China Eastern

  • All Routes – Full refund for tickets issued before 28 Jan 2020 for travel on/after 01 Jan 2020.

China Southern

  • Flights with Wuhan – Full refund or one change free for tickets issued before 31 Jan 2020 for travel 01 Jan – 29 Mar 2020
  • Flight without Wuhan – Full refund for tickets issued before 28 Jan 2020 for travel 28 Jan – 29 Mar 2020.

Emirates

  • Saudi Arabia – Full refund for travel 27 Feb – 15 Mar 2020.
  • All routes – waive change fees for tickets issued from 07 March until 31 March 2020. Fare and tax difference to be paid, if any.

Etihad Airways

  • Cancelled flights or passengers with travel restriction – Full refund for travel until 30 June 2020.

Firefly

  • One time free change or refund via credit account for tickets issued before 17 March 2020 for travel 18 Mar to 31 Mar 2020.

Japan Airlines

  • Japan – Full refund for tickets issued before 28 Feb 2020 for travel 28 Feb – 19 Mar 2020.

Korean Air

  • China, Hong Kong, Macau, Taiwan – Full refund for tickets issued before 28 Jan 2020 for travel 20 Jan – 25 Apr 2020.

Lucky Air

  • All routes – Full refund for tickets issued before 28 Jan 2020 for travel on/after 01 Jan 2020.

Malaysia Airlines

  • China, Hong Kong – Full refund for tickets issued before 06 Mar 2020 for travel 28 Jan – 30 April 2020. No show fee will not be waived.
    [Update 12 Mar] Malaysia Airlines suspends flights to Beijing from 13 Mar – 30 Apr 2020. Full refund permitted. Change/deferment of travel up to 31 Dec 2020.
  • Seoul – One free change for tickets issued before 06 Mar 2020 for travel 24 Feb – 30 Apr 2020. New travel date must be on/before 30 Jun 2020. No show fee will not be waived.
    [Update 12 Mar] Malaysia Airlines suspends flights to Seoul from 13 Mar – 31 Mar 2020. Full refund permitted. Change/deferment of travel up to 31 Dec 2020.
  • Tokyo, Osaka – One free change for tickets issued for travel 28 Feb – 30 Apr 2020. New travel date must be on/before 31 August 2020. No show fee will not be waived.
  • Saudi Arabia – Full refund on refundable tickets issued before 06 Mar 2020 for travel 28 Feb – 30 Apr 2020. Non-refundable tickets, may cancel reservations and retain ticketed value for future travel. No show fee will not be waived.
  • India – One free change for tickets issued before 12 Mar 2020 for travel 13 Mar to 15 Apr 2020. New travel date must be on or before 31 Dec 2020. Fare difference to be paid. No show fee will not be waived. Full refund on refundable tickets. Credit for future travel for non-refundable tickets.
  • Customer with travel restrictions – Full refund for ticket issued before 06 Mar 2020 for travel 05 Feb – 30 Apr 2020. No show fee will not be waived.
  • [Update 12 Mar] All routes – unlimited date change (date change fee waived) and destination change (fare difference applies) for bookings made on or before 31 Mar 2020. Changes must be made on or before 31 May 2020. New travel date must be completed by 31 Dec 2020. No show fee will not be waived.

Malindo Air

  • China, Hong Kong – Full refund for travel until 31 Mar 2020
  • [Update 18 Mar] – All international flights as well as flights between Kuala Lumpur and Sabah/Sarawak for tickets issued on or before 17 Mar 20 for travel between 17 Mar and 31 Mar 2020 – One free change to travel within 12 months at no cost subject to seat availability. Refund permitted in form of travel voucher.

Oman Air

  • All routes – waive change fees for booking made 06 – 31 May 2020 for travel period 06 March – 31 October 2020.

Qatar Airways

  • Italy – Full refund for tickets issued on/before 02 March 2020 for travel 04 March until 31 March 2020.
  • All routes – waive change fees for tickets issued until 27 June 2020 for travel until 30 June 2020. Fare and tax difference to be paid.

Royal Brunei

  • China, Hong Kong – Full refund for tickets issued before 31 Jan 2020 for travel 31 Jan – 31 Mar 2020

Singapore Airlines

  • China, Hong Kong, Macau – Full refund for tickets issued before 08 Feb 2020 for travel 24 Jan – 30 Apr 2020.
  • South Korea – Waive change fee for ticket issued before 25 Feb 2020 for travel 25 Feb – 30 Apr 2020. New travel date before 31 Aug 2020.
  • Refused entry or transit restriction – Full refund for tickets issued before 25 Feb 2020 for travel 01 Feb – 30 Apr 2020.
  • All Routes – waive change fees for tickets issued between 06 and 31 March 2020. Fare and tax difference to be paid. New travel date to commence before 31 March 2021.

Thai Airways

  • Italy, Germany, France – Waive change fee for tickets issued before 25 Feb 2020 for travel 25 Feb – 30 Apr 2020.
  • Taiwan, Japan, South Korea, Singapore, Vietnam, Malaysia – Waive change fee for tickets issued before 18 Feb 2020 for travel 18 Feb – 30 Apr 2020.
  • China – Waive change fee for tickets issued before 28 Feb 2020 for travel 24 Jan – 30 Apr 2020.

Turkish Airlines

  • All routes – change fee waiver for Turkish Airlines international flights booked before 05 Mar 2020. Changes must be made before 16 Mar 2020 for travel up to 31 Dec 2020. No show fee and refund fee applies.
  • All routes – change fee waiver for Turkish Airlines international flights. Booked between 06 Mar – 24 Mar 2020 for travel until 31 December 2020. Change must be made at least 5 days before departure and not applicable for group.

United Airlines

  • Change fee waiver for tickets purchased before 02 March 2020 with travel date 09 Mar – 30 Apr 2020. New travel date must be before 31 December 2020.
  • Zero change fee for tickets purchased 03 – 31 March 2020. New travel date must be within 12 months from the original ticket issue date.

Vietnam Airlines

  • China, Hong Kong, Macau – Full refund for travel 29 Jan – 29 Feb 2020.

Xiamen Airlines

  • All Routes – Full refund for tickets issued before 28 Jan 2020 for travel 24 Jan – 30 Apr 2020.

Change or refund request must be made through the original channel of booking. Airlines not listed above may be offering refunds or rebooking on a case-to-case basis. Please check with the respective airline.

6 thoughts on “Airlines Offering Full Refunds Or Free Change Due to Coronavirus Outbreak (Update 18 Mar)”

    • We have reached out to AirAsia several times for travel to Japan but there is no management decision yet. We will continue to chase for updates as we have several customers requesting to change their AirAsia flights to Japan.

      Reply
  1. Hi,

    are Garuda offering to defer flight bookings to Bali from 25th April 2020? Are they offering a refund at the moment please. Tickets purchased 21st Jan 2020. Tickets purchased through WebJet.

    Reply

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