With the outbreak of the coronavirus, airlines have issued an exemption policy to support the prevention and control of the epidemic. We will continue to update this page as and when we get updates from airlines.
[Update 30 Jan] Full refund on China Eastern tickets to any destination issued prior to 28 January 2020 for travel on or after 01 January 2020.
Full refund on tickets to all destinations issued before 24 January 2020 with travel date on or after 24 January 2020 involving Xiamen Airlines flights operated, code share and other airlines operated flights. Tickets will be eligible for full refund within validity.
Air China & Shenzhen Airlines
Full refund on Air China and Shenzhen Airlines tickets with flights operated by Air China and Shenzhen Airlines or code share flights between the two airlines. Tickets must be issued before 12am of 24 January 2020.
[Update 31 Jan] Full refund on Lucky Air tickets issued before 12am of 28 January 2020 with travel after 01 January 2020.
China Southern Airlines
[Update 30 Jan] Full refund on China Southern tickets with Wuhan sector, ticketed before 31 January 2020 for travel 01 January 2020 until 29 March 2020. For tickets without Wuhan sector, full refund for tickets issued before 28 January 2020 for travel 28 January 2020 until 29 March 2020.
[Update 13 Feb] Full refund on Malaysia Airlines tickets for travel to/from mainland China and Hong Kong for tickets issued on or before 13 February 2020 for travel 28 January – 31 March 2020.
[Update 04 Feb] Full refund on Malindo Air tickets for travel to/from mainland China for tickets issued on/before 24 January 2020 for travel 24 January – 29 February 2020.
[Update 13 Feb] Full refund on AirAsia tickets for travel to/from China, Macau, Hong Kong and Taiwan for travel until 31 March 2020.
[Update 15 Feb] Full refund on Singapore Airlines tickets for travel to/from Mainland China, Hong Kong and Macau for tickets issued before 08 February 2020 for travel until 31 March 2020.
[Update 30 Jan] Full refund on Vietnam Airlines ticket for travel to/ from any destination in Mainland China, Hong Kong and Macau for travel on/after 29 January 2020 until 29 February 2020.
[Update 06 Feb] Full refund on American Airlines ticket for travel via Hong Kong for tickets issued before 28 January 2020 for travel until 31 March 2020.
Refunds request must be made through the original channel of booking. Airlines not listed above may also be offering refunds or rebooking on a case-to-case basis. The information is not updated here as there is no official statement. Please check with the respective airline if it is not listed above.