AirAsia will remove the processing fee for customers who pay by online banking and credit card from October 2019 onwards.
“We will still have some charges to drive traffic to cheaper, safer and less fraudless methods. But there will be methods with no fees,” tweeted group chief executive officer Tony Fernandes on Tuesday, 30 July 2019.
I’m pleased to announce that @Airasia is removing processing fee from October. We still still have some charges to drive traffic to cheaper , safer and less fraudless methods. But there Will be methods with no fees. no more process#technologyrules #makingairfaresaffordable— Tony Fernandes (@tonyfernandes) July 30, 2019
AirAsia’s current processing fee starts at RM4 for direct debit and can go up to RM16 with UnionPay.
However, if a customer opts to make payment using AirAsia’s e-wallet application BigPay, there is no processing fee involved.
While netizens welcome the good news, many are asking why are the fees not abolished now but have to wait until October 2019. According to Bank Negara, retailers are not allowed to impose any fee for credit card purchases as reported by The Star in 2018.
You can already book your AirAsia flights through Leisure Holidays with no processing fees irrespective of payment method – online bank transfer, credit card, e-wallets, 6 or 12 months 0% instalment payments.